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Call our Main Office at (509) 547-5591.
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Payment Options & Locations
Pay In-Person
Franklin PUD Main Office
1411 W. Clark Street, Pasco, WA 99301
(509) 547-5591 or (800) 638-7701
Office and Drive-Thru Hours:
Monday – Thursday
7:00 AM – 6:00 PM
Connell City Hall
104 E. Adams, Connell, WA 99326
(509) 234-2701
Office Hours:
9:00 AM – 5:00 PM
Monday – Friday

Pay Online with SmartHub:
Manage your account, view usage, and make payments at your convenience.
- Register for Full Access: Create an online account to set up Auto Pay under “Billing & Payments” and manage your payment information.
- One-Time Payment (Pay Now): Pay without registering! Simply use your utility account number.
24/7 Phone Payment:
Pay anytime using our automated system. Just call (855-938-3588) and have your bill ready.
Convenient Kiosks (24/7):
Pay in person at our drive-thru or at the City of Pasco. See locations below:
- Franklin PUD Main Office (3rd Drive-Thru): 1411 W. Clark St., Pasco
- City of Pasco: 525 N Third Ave., Pasco
Quick Drop Box Locations:
Simply drop off your payment at these locations:
- Franklin PUD Main Office: 1411 W. Clark St., Pasco
- HAPO Center: 6605 Burden Blvd, Pasco
- Connell City Hall: 104 E. Adams, Connell
Pay at Local Wire Payment Centers (No Extra Charge):
Bring your bill stub to any of these locations:
- Atomic Foods (Western Union): 1212 N. 4th Ave., Pasco
- Fiesta Foods (Western Union): 115 S. 10th Ave., Pasco
- Yokes Fresh Market (Western Union): 4905 N. Rd. 68, Pasco
- Walmart (MoneyGram): 4820 N. Rd. 68, Pasco
Mail Your Payment To:
Franklin PUD P.O. Box 2407 Pasco, WA 99302-2407